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Algolia

Algolia is a technology company that specializes in search and discovery solutions, helping businesses enhance user experiences with powerful search capabilities.

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Jobs at this company:

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🔥 Software Engineer - Search Platform
Posted 2024-11-23

📍 France, USA, UK, Australia, Romania

🔍 AI Search Technology

  • Experience designing and operating distributed systems in production.
  • Experience working with large datasets and high traffic.
  • Rigor in high code quality, automated testing, and other engineering best practices.
  • Excellent spoken and written English skills.
  • Experience at our current stage and beyond ($50-200M ARR range, high growth).

  • Be a key contributor to the design and development of the Metis system.
  • Be responsible for operations for the Metis system including participation in out-of-hours on-call rota.
  • Work with a full-remote team, with the option to be either full-remote, hybrid, or office based (Paris).
  • Be responsible for the quality and soundness of the system.
  • Share your expertise on distributed systems.
  • Work with other teams to identify, troubleshoot, and resolve high-impact issues.

Backend DevelopmentSoftware DevelopmentArtificial IntelligenceElasticSearchKubernetesMachine LearningElasticsearchGoCommunication SkillsAnalytical SkillsCollaborationProblem Solving

Posted 2024-11-23
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🔥 Customer Success Manager
Posted 2024-11-19

📍 England, France, Italy, USA, Australia, Romania

🧭 Full-Time

🔍 SaaS

  • Fluency in English.
  • Second language preferred: French or Italian.
  • 2 - 3 years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business.
  • Experience working with a highly technical product.
  • Demonstrated ability to establish relationships and communicate effectively.
  • Ability to prioritize, drive decisions, and close on issues.
  • Ability to influence continuous improvement.
  • Experience managing customer engagements to completion.
  • Excellent presentation, written, and verbal communication skills.
  • Proven time management skills with the ability to prioritize tasks.

  • Drive the on-boarding, adoption, retention and overall success of customers.
  • Lead the enablement of users by conducting product trainings.
  • Work in partnership with Solutions Architects for project management.
  • Provide recommendations to optimize platform use.
  • Maximize adoption of product features.
  • Identify at-risk accounts and work to eliminate churn risks.
  • Identify expansion opportunities with customers.
  • Analyze lost accounts and strategize on winning them back.
  • Ensure quick resolution of account issues with cross-functional teams.
  • Function as the voice of the customer for internal feedback.
  • Track key account metrics and forecast retention.

Project ManagementStrategyCommunication SkillsTime Management

Posted 2024-11-19
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🔥 Product Manager - AI Search
Posted 2024-11-12

📍 France, USA, UK, Australia, Romania

🔍 AI Search technology

  • 3+ years of experience in product management building developer first products.
  • Data analysis expertise.
  • Metric driven.
  • Demonstrated success in shipping and iterating on products within an agile software development environment.
  • Ability to work with engineering, design, product marketing, GTM sales, and customer support.
  • Ability to understand technical business problems and present effective strategies and solutions.
  • Outstanding written and verbal communication skills.
  • Familiarity with search engines and search technologies is a plus.
  • Experience writing code for fun, college, or work is a plus.

  • Lead, define, and communicate the strategy, vision, and roadmap of the NeuralSearch team with all key stakeholders.
  • Build processes and team dynamics to deliver APIs and user interfaces that satisfy the needs of our customers.
  • Mock up concepts, write functional specs, cut tickets, write copy, and collaborate with engineers, designers, and other product managers.
  • Build and nurture an agile and innovative product culture within the team, founded on continuous and rapid prototyping.
  • Use analytical and quantitative skills to manage the business ‘by the numbers’.
  • Understand the evolving competitive landscape and identify potential strategic partnerships for complementary product offerings.
  • Organize in-person customer research to gain insights into real-world usage.
  • Drive innovative ideas, solutions, and products through leadership and decisive action.

LeadershipAgileData AnalysisProduct ManagementStrategyData analysisCommunication Skills

Posted 2024-11-12
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