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Junior Developer Support Engineer

Posted 7 days agoViewed

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💎 Seniority level: Junior, 1 - 2 years

🔍 Industry: Software Development

🏢 Company: Algolia👥 501-1000💰 $150,000,000 Series D almost 4 years agoSemantic SearchSearch EngineCloud ComputingVertical Search

🗣️ Languages: English

⏳ Experience: 1 - 2 years

Requirements:
  • Strong desire to help people solve problems with the ability to explain complex technical  concepts to a broad audience
  • Experience with web development, REST APIs, and database management.
  • { 1 - 2 } (dependent on level of seniority we are looking for) years of experience in technical customer support, supporting SaaS enterprise software ideally.
  • Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python.
  • Ability to handle and prioritize a portfolio of tickets at various stages of resolution.
  • Excellent spoken and written English skills..
  • Ability to work in an on-call rotation.
Responsibilities:
  • Handling technical requests via web and email support channels.
  • Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles.
  • Submitting bug reports to the Engineering team for problems needing attention.
  • Partnering with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team.
  • Contributing to internal and external knowledge bases.
  • Participating in internal projects to improve processes and tools.
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