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Technical Support Specialist

Posted 3 days agoViewed

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💎 Seniority level: Entry, Minimum of two years customer and technical support experience

📍 Location: United States

🔍 Industry: Educational technology

🏢 Company: ClickView

🗣️ Languages: English

⏳ Experience: Minimum of two years customer and technical support experience

🪄 Skills: TroubleshootingEditingTechnical supportData managementCustomer supportSaaS

Requirements:
  • Minimum of two years customer and technical support experience.
  • Ability to provide technical support in a non-technical manner for different audiences.
  • Excellent customer service and communication skills.
  • Ability to prioritize workload, take ownership of tasks, and work in a team.
  • Develop and maintain productive relationships with internal and external stakeholders.
  • Solutions-driven with skill in identifying customer needs through various techniques.
  • Experience in working with and supporting SaaS products is highly regarded.
Responsibilities:
  • Running daily live Zoom programs for customers, including session preparation, facilitation, and participant engagement.
  • Providing technical support to customers with platform access, troubleshooting issues, and guiding through features.
  • Offering post-program support by editing video recordings and uploading them to the platform.
  • Managing data, including daily program registration and attendance data, as well as program updates.
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