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Technical Support Specialist

Posted 14 days agoViewed

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💎 Seniority level: Junior, at least two years of call center experience

📍 Location: USA

💸 Salary: 18.0 - 21.0 USD per hour

🔍 Industry: Digital safety products

🏢 Company: Aura👥 501-1000💰 $21,975,000 almost 2 years ago🫂 Last layoff over 2 years agoSecurityInformation TechnologyCyber SecurityNetwork Security

🗣️ Languages: English

⏳ Experience: At least two years of call center experience

🪄 Skills: AndroidSalesforceJiraCustomer serviceDocumentationTroubleshootingCRMSaaS

Requirements:
  • Must have at least two years of call center experience.
  • Proficiency in using CRM tools and experience with ticketing systems.
  • SaaS experience and the ability to diagnose and resolve software issues.
  • Proficiency in Windows and macOS; basic mobile OS support.
  • Understanding of basic networking concepts and user account management.
  • Knowledge of identity protection technologies and data privacy regulations.
  • Strong customer service skills and effective communication abilities.
Responsibilities:
  • Provide technical troubleshooting and resolutions for customers via telephone, email, and chat.
  • Manage case queue with an emphasis on efficiency, quality, and organization.
  • Handle social media tasks including reviewing and responding to posts.
  • Escalate issues via JIRA and remain in contact with members regarding open tickets.
  • Test new products and provide feedback to various departments.
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