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Telgorithm

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🔥 Business Analyst
Posted 2024-11-20

📍 European Union (excluding Germany), Georgia, Armenia, United Arab Emirates

🧭 Contract

🔍 Cloud communications and SaaS

  • 5+ years of experience as a Business Analyst in a technical or software development environment.
  • Experience with database systems and API integrations; bonus for CPaaS, 10DLC, and SMS experience.
  • Understanding of software development practices, including DevOps and CI/CD pipelines.
  • Familiarity with development tools and platforms such as Jira and Github.
  • Excellent written and verbal communication skills to translate between technical and business languages.
  • Ability to think critically and balance business needs with technical constraints.

  • Collaborate closely with product leaders including CTO and engineering team.
  • Write business requirements, user stories, and functional specifications.
  • Build and maintain documentation on technical specifications and process flows.
  • Work with QA teams to ensure technical solutions meet business requirements and acceptance criteria.
  • Help build products that drive sales and secure renewals based on value delivered.

Software DevelopmentQAJiraCommunication SkillsAnalytical SkillsCI/CDDevOpsDocumentationCompliance

Posted 2024-11-20
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🔥 Technical Support Specialist
Posted 2024-11-07

📍 United States

🧭 Full-Time

💸 52000 - 70000 USD per year

🔍 SaaS and telecom

  • 2+ years of relevant experience in a customer-facing product support role.
  • Experience in the newest A2P 10DLC requirements.
  • Experience using REST APIs and SQL queries.
  • Exceptional problem-solving skills for diagnosing complex issues.
  • Exceptional customer relationship skills for providing excellent service via email and virtual meetings.
  • Ability to prioritize competing priorities or process risks.
  • Experience working with SaaS start-ups.
  • Familiarity with carrier operations, message routing, call processing, and network management.

  • Analyze and troubleshoot complex technical issues through user interaction (email, Slack).
  • Create and refine documentation for self-service issue resolution and internal process guides.
  • Strategically optimize and scale support processes using data-driven insights.
  • Collaborate with Product and Engineering to improve the platform based on user feedback.

Problem SolvingDocumentation

Posted 2024-11-07
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