Senior Systems Analyst

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Requirements:

• 5+ years of experience as a Business Analyst in a technical or software development environment.
• Experience with database systems and API integrations; bonus for CPaaS, 10DLC, and SMS experience.
• Understanding of software development practices, including DevOps and CI/CD pipelines.
• Familiarity with development tools and platforms such as Jira and Github.
• Excellent written and verbal communication skills to translate between technical and business languages.
• Ability to think critically and balance business needs with technical constraints.

Responsibilities:

• Collaborate closely with product leaders including CTO and engineering team.
• Write business requirements, user stories, and functional specifications.
• Build and maintain documentation on technical specifications and process flows.
• Work with QA teams to ensure technical solutions meet business requirements and acceptance criteria.
• Help build products that drive sales and secure renewals based on value delivered.