Technical Support Specialist (Florida)

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Requirements:

• At least 2+ years of relevant experience in a customer-facing product support role.
• Experience in the newest A2P 10DLC requirements is preferred.
• Experience using REST API’s and SQL queries.
• Exceptional problem-solving skills and ability to diagnose complex issues.
• Excellent customer relationship skills in virtual meetings.
• Ability to manage competing priorities.
• Experience working with SaaS start-ups.
• Familiarity with carrier operations, message routing, and network management.

Responsibilities:

• Analyze and troubleshoot complex technical issues through direct user interaction.
• Create and refine documentation to empower users for self-service.
• Strategically optimize and scale support processes for efficiency.
• Collaborate with Product and Engineering teams to improve the platform based on user feedback.