Technical Support Specialist (Texas)

View full description

Requirements:

• At least 2+ years of relevant experience in a customer-facing product support role.
• Experience with the newest A2P 10DLC requirements.
• Experience using REST APIs and SQL queries.
• Exceptional problem-solving skills.
• Outstanding customer relationship skills.
• Ability to prioritize and manage competing priorities.
• Experience in SaaS start-ups.
• Familiarity with carrier operations, message routing, call processing, and network management.

Responsibilities:

• Analyze and troubleshoot complex technical issues through direct user interaction.
• Leverage knowledge of API documentation to resolve issues related to campaigns, messages, integrations, and API requests.
• Create and refine documentation for user self-service and internal team process guides.
• Strategically optimize support processes based on data-driven insights.
• Collaborate with Product and Engineering to improve the platform based on user feedback.