Technical Support Specialist
New
C
ClickViewEd-Tech
United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- SalesforceCustomer serviceSaaSTechnical support
Requirements
- Experience onboarding and implementing Single Sign-On (SSO) services (e.g., Clever, ClassLink, SAML).
- Experience working with and technically supporting SaaS products.
- K-12 instructional technology experience, including understanding how digital tools are used by teachers and district technology teams.
- Experience working with Salesforce CRM.
- Proven ability to follow processes while using initiative to solve technical problems.
- Strong attitude and work ethic for customer service and building brand advocacy.
Responsibilities
- Lead and support K-12 district partners through the setup, configuration, and successful implementation of Single Sign-On (SSO) platforms, including SAML-based integrations.
- Serve as the primary point of contact for technical onboarding, ensuring smooth integration with district systems (SSO, SAML, LMS, etc.) and minimizing barriers to adoption.
- Collaborate with district technology teams and instructional leaders to align implementations with instructional technology goals and classroom needs.
- Troubleshoot and resolve technical setup issues with a customer-first mindset, while escalating complex cases appropriately and working with global teams.
- Document all actions and information on cases, maintaining an accurate database of interactions and next steps with customers.
- Run daily live zoom programs for customers and provide technical support.
- Manage daily program registration, attendance data, and program updates.
- Support UK customers with technical support and SSO setup as required.
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