Technical Support Engineer (L2)
New
R
RunpodAI Infrastructure
Remote - USAFull-TimeMiddle
Salary70,000 to 93,000 usd
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Job Details
- Experience
- At least 5 years professional experience in technical customer support.
- Required Skills
- DockerPostgreSQLPythonSQLMySQLLinuxTechnical support
Requirements
- 5+ years of professional experience in technical customer support.
- Bachelor's degree in a relevant field or equivalent professional experience.
- 2+ years of experience in software engineering/development or networking administration.
- Strong knowledge of Linux/Ubuntu server environments.
- Proficiency in containerization using Docker.
- Experience with SQL databases such as MySQL and PostgreSQL.
- Understanding of network operations and protocols (TCP/IP, HTTP/HTTPS, SSH, DNS).
- Ability to write scripts and read code, logs, or traces in Python.
- Familiarity with AI use cases including inference, fine-tuning, and LLM applications.
- Ability to work weekends as per business requirements.
Responsibilities
- Provide clear, timely communication to customers across email, phone, chat, and video channels.
- Troubleshoot and resolve critical or complex technical issues related to configuration, performance, and functionality.
- Perform code analysis, log analysis, and remote access to identify root causes and deliver workarounds.
- Collaborate with engineering, sales, and infrastructure teams to resolve escalated tickets and address GPU server-related issues.
- Contribute to product development by relaying customer feedback to engineering teams.
- Create and maintain technical documentation, including knowledge base articles and guides.
- Develop and deliver training sessions, webinars, and product demos.
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