Customer Support Specialist
New
J
Juniper SquareFinancial Technology
USAFull-TimeMiddle
Salary$60,000 - $70,000
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Job Details
- Experience
- 2+ years
- Required Skills
- Analytical SkillsTime ManagementTroubleshootingTechnical supportCustomer support
Requirements
- Bachelor’s degree (Finance, Accounting, Economics, MIS, or business-related degree preferred)
- 2+ years of professional experience in relevant setting
- Excellent written and verbal communication skills
- Demonstrate assertiveness and perseverance when resolving customer requests
- Team-first attitude, high level of empathy, and passion for helping others
- Strong troubleshooting, problem-solving, and analytical ability
- Excellent time management and organizational skills
- Strong technical aptitude and a desire to learn and develop new skills
Responsibilities
- Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions
- Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success
- Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor
- Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers
- Advocate by sharing customer feedback to inform product development and software improvements
- Contribute towards cross-functional initiatives and strategic projects
- Develop and refine internal documentation, processes, and procedures
- Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise
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