Customer Support Specialist
New
A
AlertMediaRisk Intelligence
Position is fully remote and open to candidates in Austin, Texas or other cities in the United States, Monday - Friday 3:00pm-11:00pm CSTFull-TimeEntry
SalaryCompetitive base salary + Company-wide bonus program
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Job Details
- Languages
- English
- Experience
- 1-2 years
- Required Skills
- Microsoft ExcelSlackZendeskTechnical support
Requirements
- 1-2 years of experience in a technical customer support role in software.
- Familiarity with Zendesk, Slack, Excel, Outlook, or similar tools.
- Exceptional phone etiquette and written communication skills.
- Strong listening skills.
- Outstanding English communication skills.
- Ability and desire to work in a fast-paced, challenging environment.
- Passion for continual learning and willingness to be coached.
- Ability to thrive with both autonomy and collaboration.
- Tons of energy, humor, compassion, and enthusiasm.
Responsibilities
- Support customers by assessing inbound tickets and live chats regarding technical product issues and account questions.
- Communicate with professionalism and empathy to resolve customer issues.
- Stay updated on product knowledge with support from the Learning & Development Manager.
- Manage customer tickets within the case queue.
- Deliver a world-class support experience by going above and beyond in customer interactions.
- Escalate advanced customer cases to the appropriate team members.
- Collaborate with fellow team members by sharing experiences and knowledge.
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