Customer Solution & Claims Specialist - Export
New
J
JobgetherSupply Chain
United StatesFull-TimeMiddle
Salary$53,000 - $63,000
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Job Details
- Languages
- Spanish or Chinese preferred
- Experience
- 2+ years
- Required Skills
- Data AnalysisSAPMicrosoft Excel
Requirements
- 2+ years of experience in supply chain, order management, distribution, or transportation.
- Intermediate Excel skills (VLOOKUPs, PivotTables, large datasets).
- Working knowledge of export operations, logistics, and shipping documentation.
- Strong proficiency in Microsoft Office (Word, Outlook).
- Ability to analyze data and identify trends for actionable solutions.
- Strong organizational and problem-solving skills in a fast-paced environment.
- Bachelor's degree preferred or equivalent experience.
- SAP or similar ERP system experience preferred.
- Export/International shipping process familiarity preferred.
- Bilingual skills in Spanish or Chinese preferred.
Responsibilities
- Manage customer orders from entry through delivery, ensuring accuracy and on-time fulfillment.
- Monitor account-specific issues, blocked orders, and inventory constraints.
- Partner with transportation, logistics, and supply chain teams to optimize shipment execution.
- Coordinate ocean bookings, air freight, and carrier activities.
- Prepare and manage export documentation, including certificates and compliance materials.
- Manage customer returns, refusals, and claims, ensuring policy compliance.
- Analyze return and service trends to recommend operational improvements.
- Provide timely updates to customers and stakeholders regarding order status and mitigation plans.
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