Remote Customer Solutions Specialist
New
W
WebstaurantStoreFoodservice Equipment
Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY)., 9:30 AM – 6 PM ET or local time zone equivalentFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Microsoft ExcelPowerPointCustomer support
Requirements
- Legal residency in one of the approved US states: AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY.
- Proficiency with Microsoft Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system navigation.
- Conversational fluency in English with excellent verbal and written communication skills.
- Minimum typing speed of 40 Words Per Minute (WPM).
- High-speed internet connection (minimum 75mbps download/10mbps upload) via cable or fiber.
- Dedicated, noise-free home office space with access to a home router and modem.
- Ability to work the required schedule: 9:30 AM – 6 PM ET, Monday through Friday, with one weekend shift per month.
- Ability to complete a 60-day training period from 9 AM – 5:30 PM ET.
- Valid physical address (no PO Boxes) for delivery of equipment.
- Ability to communicate and collaborate via video meetings, chat, and webcam.
Responsibilities
- Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail.
- Analyze customer situations and investigate problems using software tools to provide strategic solutions.
- Ensure customers have complete and up-to-date information regarding order status.
- Approach escalated situations with care and utilize de-escalation techniques.
- Partner with other departments to support customer needs and company goals.
- Participate in regular feedback sessions with teammates, Team Leaders, and Quality Assurance.
- Foster a team-oriented environment through professional, positive correspondence.
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