Customer Success Manager, Mid-Market
New
S
ScribeSaaS
Remote, with a requirement to be based permanently in the United States or Canada.Full-TimeMiddle
Salary$76.5K - $130K; Tier 1 (SF, NYC, Seattle): OTE (Base + Bonus) $90K – $130K; Tier 2 (LA, Boston,Chicago, Denver, etc.): OTE (Base + Bonus) $81K – $117K; Tier 3 (all other US locations): OTE (Base + Bonus) $76.5K – $110.5K
Apply NowOpens the employer's application page
Job Details
- Experience
- 3 to 6 years
- Required Skills
- Customer SuccessSaaSAccount Management
Requirements
- 3 to 6 years in Customer Success, Account Management, or a customer-facing SaaS role
- Hands-on experience managing the full customer lifecycle
- Experience owning renewals and expansion opportunities
- Ability to connect product capabilities to real business problems
- Comfortable translating product features into outcomes for technical and business stakeholders
- Highly organized with ability to manage a full portfolio
- Proactive mindset with consultative approach to customer interactions
- Thrives in environments where processes are still being defined
Responsibilities
- Own a portfolio of Mid-Market accounts across the full customer lifecycle — onboarding, adoption, expansion, and renewal — with accountability for retention and revenue growth
- Design and run onboarding and enablement programs that get customers to their first meaningful outcomes quickly and build momentum for broader rollout
- Identify expansion opportunities within your book by understanding how customers work and connecting unmet needs to Scribe's capabilities
- Lead business reviews that tie Scribe's impact to the outcomes customers care about, and use those conversations to deepen relationships and surface new use cases
- Partner with Sales, Product, Marketing, and Support to close the loop on customer feedback, flag risk early, and contribute to the processes that make the CS motion more repeatable
- Build the kind of trusted advisor relationships that make renewals a formality rather than a negotiation
View Full Description & ApplyYou'll be redirected to the employer's site
