Manager, Mid-Market Customer Success
New
S
SpellbookLegal Tech, SaaS
Remote - CanadaFull-TimeManager
SalaryCA$125K - CA$145K; On Target Earnings CA$125K – CA$145K
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Job Details
- Experience
- 2+ years of experience managing Customer Success teams in a high-growth SaaS environment
- Required Skills
- SaaSCoachingAccount Management
Requirements
- 2+ years of experience managing Customer Success teams in a high-growth SaaS environment.
- Demonstrated experience scaling teams from 5 to 10+ CSMs.
- Proven success driving renewals, retention, and adoption outcomes.
- Strong sales acumen with the ability to coach discovery and renewal conversations.
- Experience hiring, onboarding, and ramping CSMs effectively.
- Proficiency in proactive adoption strategies and customer health management.
- Data-driven mindset with experience in forecasting and prioritization.
- Exceptional leadership and coaching skills with a focus on team development.
- Ability to communicate clearly and thrive in a fast-paced, remote-first environment.
Responsibilities
- Lead, coach, and support a growing team of Mid-Market CSMs across onboarding, adoption, and renewals.
- Hold weekly 1:1s focused on performance, account strategy, skill development, and career growth.
- Run bi-weekly call coaching sessions emphasizing discovery, stakeholder management, and renewal readiness.
- Drive strong portfolio outcomes, including accurate forecasting and end-to-end renewal management.
- Design and refine onboarding frameworks, account health playbooks, and internal operating cadences.
- Lead hiring efforts, including interviewing, selection, and onboarding new CSMs.
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