Senior Program Manager - Customer Success Programs
New
S
SamsaraInternet of Things
Remote - CanadaFull-TimeSenior
Salary$111,265 — $130,900 CAD
Apply NowOpens the employer's application page
Job Details
- Experience
- 6-8 years
- Required Skills
- Data AnalysisCross-functional Team LeadershipStrategyStakeholder managementSaaS
Requirements
- Bachelor's Degree from a 4-year institution.
- 6-8 years of program management, customer success operations, strategy or consulting experience.
- Proven experience in a high-growth SaaS environment or fast-paced technology consulting role.
- Demonstrated success launching transformational initiatives that improve customer experience and scalability.
- Strong program management tool-kit, including problem solving and decision making skills.
- Ability to quickly ramp up on business priorities and derive insights from data.
- Clear and confident communication skills for influencing cross-functional stakeholders, executives, and managers.
- Diplomacy, tact, and poise under pressure when managing tradeoffs and prioritization conversations.
Responsibilities
- Lead program scoping, planning, and execution for strategic initiatives to improve customer and employee experience.
- Drive cross-functional collaboration with leaders across Customer Success, Revenue, and Customer Operations.
- Measure project outcomes and report on results to ensure operational excellence.
- Identify and solve operational problems through the development of processes, tools, and dashboards.
- Champion and model Samsara’s cultural principles including growth mindset and team-based collaboration.
View Full Description & ApplyYou'll be redirected to the employer's site
