Senior Customer Success Manager
New
P
PointClickCareSaaS Healthcare
This position can work remotelyFull-TimeSenior
Salary$112,000 - $125,000 (Overtime Non Eligible)+ bonus + benefits
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Job Details
- Required Skills
- Data AnalysisSalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- Experience in a customer-facing role within a SaaS/tech company.
- Experience in a Healthcare sales, account management, or customer success management role.
- Experience managing a book of business, primarily focused on enterprise customers.
- Proven track record of sustaining and growing relationships.
- Proficiency in data analysis, including interpreting and translating results.
- Bachelor’s degree in a relevant field or equivalent practical experience.
- Experience using a CRM tool such as Salesforce or Gainsight.
- Ability to work independently in a remote environment.
- Ability to travel to various client locations as required.
Responsibilities
- Own and deliver joint customer success plans to build, grow, and expand client relationships.
- Act as a trusted advisor and business partner to provide strategic guidance to customer executive leadership.
- Leverage customer success methodology to provide a prescriptive relationship management experience.
- Anticipate customer challenges and provide proactive solutions.
- Provide early warning and turnaround strategies focused on customer health and churn mitigation.
- Act as a point of escalation and develop save plans for at-risk accounts.
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