Senior Client Success Manager
New
J
JobgetherDigital Marketing
CanadaFull-TimeSenior
Salary90,000 - 100,000 CAD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisAccount ManagementStakeholder managementDigital Marketing
Requirements
- 5+ years of experience in a client-facing role, preferably managing key accounts, enterprise customers, or strategic partnerships.
- Proven experience owning commercial objectives such as retention, account growth, upselling, or revenue expansion.
- Background in digital marketing, creator marketing, influencer marketing, social media, agency environments, or related technology platforms.
- Strong ability to communicate with senior stakeholders and confidently advise clients from marketing specialists to executive-level contacts.
- Experience managing complex projects with multiple stakeholders, deadlines, and business priorities.
- Data-driven mindset with the ability to analyze performance insights and translate findings into actionable recommendations.
- Exceptional organization skills with strong attention to detail and the ability to manage multiple accounts simultaneously.
- Strong problem-solving abilities with a proactive and solutions-oriented approach.
- Excellent written and verbal communication skills, with the ability to build trust and influence decisions.
- Collaborative mindset with a willingness to share knowledge, support teammates, and contribute to continuous improvement.
- Growth-oriented attitude with a commitment to learning and professional development.
Responsibilities
- Manage and execute complex creator marketing campaigns for enterprise-level accounts, including campaign planning, creator selection, contracts, content scheduling, performance tracking, and post-campaign analysis.
- Act as a trusted advisor to key client stakeholders, understanding their business objectives, marketing priorities, challenges, and opportunities for improvement.
- Build strong relationships with senior client contacts and support account retention, satisfaction, and expansion initiatives.
- Partner with sales teams to identify and pursue upsell and growth opportunities within existing accounts.
- Own client experience metrics by maintaining responsiveness, professionalism, and accountability throughout all interactions.
- Provide data-driven recommendations and insights to improve campaign performance, customer outcomes, and strategic decision-making.
- Maintain accurate account records, campaign details, and opportunity tracking within internal systems.
- Collaborate with Product, Analytics, Strategy, Media, and other internal teams to resolve issues, improve workflows, and enhance the overall customer experience.
- Identify operational improvements, knowledge gaps, and scalable processes that strengthen client success operations.
- Manage multiple high-priority projects simultaneously while maintaining quality, timelines, and client satisfaction.
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