- Oversee and execute campaigns for larger, strategic accounts with enterprise-level complexity.
- Manage daily operations including program kick-offs, briefs, creator rosters, contracting, and performance tracking.
- Build and maintain strong relationships across multiple client stakeholders and departments.
- Identify, qualify, and pursue upsell and expansion opportunities in partnership with sales leads.
- Drive client happiness and own individual NPS scores through proactive communication and responsiveness.
- Collaborate with cross-functional teams including Product, Sales, Media, Analytics, and Strategy.
- Maintain accurate records in Salesforce to track account health and revenue opportunities.
Data AnalysisSalesforceAccount Management+2 more