- Create and manage custom client strategies to achieve performance goals.
- Manage day-to-day client deliverables and communication as the primary point of contact.
- Set and track performance goals using data from Google Analytics, CRM, SEMRush, and Ahrefs.
- Execute project management tasks using Asana, including delegation to specialists and designers.
- Partner with internal leadership and Associate Directors to address roadblocks and identify growth opportunities.
- Report on progress through bi-weekly, monthly, and quarterly meetings and business reviews.
- Drive account growth through upsells, cross-sells, and client referrals.