Senior Client Success Manager
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#paidCreator Marketing
CanadaFull-TimeSenior
Salary$90,000 - $100,000 semi monthly
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Job Details
- Experience
- At least 5 years of experience in a client-facing role
- Required Skills
- SalesforceAccount ManagementCRM
Requirements
- At least 5 years of experience in a client-facing role, ideally with key or enterprise-level accounts.
- Experience in digital and creator marketing with a strong understanding of social media platforms.
- Proven history of owning commercial targets such as revenue retention, upsell quotas, or account growth.
- Experience working with enterprise-level clients in an agency or creator tech setting.
- Strong communication skills with experience presenting to senior stakeholders.
- Detail-oriented, organized, and capable of managing multiple complex accounts simultaneously.
- Data-driven approach to using insights for decision making.
- Strong collaborator who shares learnings and best practices.
- Proficiency with CRM systems, specifically Salesforce.
- Flexibility for in-person meetings for internal events or customer meetings.
Responsibilities
- Oversee and execute campaigns for strategic, enterprise-level accounts.
- Manage daily program tasks including kick-off calls, brief finalization, creator rosters, and content scheduling.
- Build and maintain strong relationships with multiple client stakeholders.
- Identify and pursue upsell and expansion opportunities in partnership with sales leads.
- Ensure client happiness and own individual NPS scores.
- Collaborate with internal cross-functional teams to ensure timely delivery and resolution.
- Maintain accurate records in Salesforce to track account health and revenue.
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