Sr. Customer Success Manager
New
J
JobgetherHealthcare SaaS
CanadaFull-TimeSenior
SalaryCAD $112,000–$125,000
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Job Details
- Required Skills
- Data AnalysisSalesforceCustomer SuccessSaaSAccount ManagementCRM
Requirements
- Experience in a customer-facing role within a SaaS or technology company.
- Proven background in Customer Success, Account Management, or Sales within the healthcare industry, with experience managing enterprise-level accounts.
- Demonstrated success building, maintaining, and expanding long-term customer relationships.
- Strong business consulting and executive-level communication skills, with the ability to influence C-level stakeholders.
- Excellent presentation, interpersonal, and relationship management abilities.
- Experience analyzing customer data and translating insights into actionable business recommendations.
- Proficiency with CRM platforms such as Salesforce, Gainsight, or similar customer success tools.
- Bachelor's degree in a related field or an equivalent combination of education and practical experience.
- Self-motivated with the ability to work independently in a remote environment while collaborating effectively across teams.
- Passion for improving healthcare outcomes and supporting organizations serving vulnerable populations.
Responsibilities
- Own and execute strategic customer success plans that align business objectives with measurable customer outcomes.
- Build, strengthen, and expand relationships with enterprise clients, engaging stakeholders from operational teams through executive leadership.
- Act as a trusted advisor by providing strategic guidance, best practices, and value-driven recommendations to customers and internal partners.
- Collaborate with cross-functional teams to ensure successful customer adoption, engagement, and long-term satisfaction.
- Monitor customer health metrics, identify potential risks, and implement proactive retention and churn mitigation strategies.
- Serve as an escalation point for complex customer issues, managing expectations while driving effective resolutions and recovery plans.
- Leverage customer success methodologies to anticipate evolving customer needs and continuously improve the client experience.
- Analyze customer data and performance trends to support strategic decision-making and identify opportunities for account growth.
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