Sr. Customer Success Manager - IAM/IGA
New
S
SaviyntIdentity Security
Remote CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- CybersecuritySaaSAccount Management
Requirements
- Extensive experience in customer success or account management for complex software implementations.
- Previous experience in a customer success role within a SaaS organization.
- Strong knowledge of cloud, hybrid, and on-premise IT architectures.
- Knowledge and experience in Identity and Access Management (IAM) preferred.
- Background in cybersecurity and/or compliance.
- Demonstrated ability to manage customer relationships and resolve difficult challenges.
- Proven experience in process improvement, decision-making, planning, and analysis.
- Ability to communicate complex technical concepts to business stakeholders.
- Available for travel to customer sites as needed (up to 50%).
- Must currently reside in Canada.
Responsibilities
- Serve as the primary point of contact for customers after implementation.
- Manage the subscription renewal pipeline and monitor customer health to eliminate adoption barriers.
- Partner with the Sales team to facilitate customer-focused launches.
- Build relationships with key customer personnel to identify up-sell and cross-sell opportunities.
- Coordinate cross-functional meetings to solve problems and advance product adoption.
- Monitor product utilization trends and provide feedback to internal teams for continuous improvement.
- Communicate with implementation partners to improve customer outcomes.
- Plan customer education for new features and releases.
- Advocate for the customer by collecting feedback to drive improvements across the organization.
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