Mid-Market Customer Success Manager - Americas
New
A
AshbyB2B SaaS
Remote - USFull-TimeMiddle
Salary$110K - $161K; US: US $110K – $145K; SF & NYC: SF & NYC $126.5K – $161K
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Job Details
- Experience
- At least two years
- Required Skills
- Project ManagementAccount ManagementCRMCustomer Success
Requirements
- At least two years of experience in Customer Success within a B2B SaaS environment.
- Demonstrated track record of supporting customers through adoption and long-term optimization of complex technologies.
- Experience managing a portfolio of approximately 60 mid-market customers with $1.5M+ in ARR.
- Strong ability to balance proactive engagement across a broad book of business.
- Experience partnering cross-functionally with Sales, Marketing, Product, and Support teams.
- Proven experience with technically complex products, including understanding systems, workflows, and integrations.
- Proficiency in data-driven decision making and workflow optimization.
- Excellent communication skills with the ability to explain complex concepts simply.
- Detail-oriented with experience in CRM management and operational follow-ups.
Responsibilities
- Partner closely with customers to drive adoption, deliver strategic guidance, and realize long-term value.
- Conduct product trainings and partnership reviews to ensure customers maximize platform utility.
- Manage a portfolio of approximately 60 mid-market customers with over $1.5M in total ARR.
- Identify and advocate for customer needs by collaborating cross-functionally with Sales, Marketing, Product, Support, and Operations.
- Translate complex product features into simple, actionable workflows for diverse stakeholders.
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