Mid Market Customer Onboarding Manager
New
T
TraildSaaS Finance Automation
United States / Denver, CO / CanadaFull-TimeMiddle
SalaryU.S. Candidates: $90,000 - $110,000 USD per year; Canadian Candidates: $100,000 - $110,000 CAD per year
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Job Details
- Required Skills
- Project ManagementStakeholder management
Requirements
- Proven experience leading Mid Market SaaS implementations, ideally at $100K+ ACV with multiple stakeholder environments
- Strong project management skills owning scoping, timelines, risk management and driving outcomes independently
- Experience with ERP or accounting systems is a plus
- Solid technical aptitude that is comfortable working across integrations, workflows, and directly with Engineering and Product teams
- Exceptional communication and interpersonal skills, especially with senior and executive-level stakeholders
- A hands-on, execution-focused mindset with a bias for action in fast-moving, ambiguous settings
- Prior experience in a startup or scale-up environment is a strong plus
Responsibilities
- Lead enterprise SaaS implementations ($100K+ ACV) across multiple concurrent projects, managing scope, timelines, risks and stakeholder expectations
- Own the end-to-end client journey from onboarding through to successful adoption, ensuring customers achieve measurable value
- Confidently engage and build trusted relationships with senior stakeholders and executive sponsors
- Provide user training, technical support and troubleshooting throughout implementation and beyond
- Partner with Product and Engineering to feed client insights back into the product roadmap and resolve technical challenges
- Drive momentum in complex or ambiguous customer environments, keeping implementations on track without needing to escalate
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