Customer Onboarding Manager
New
I
Insider OneB2B SaaS
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum 5 years experience in SaaS project management and client onboarding
- Required Skills
- Google AnalyticsRESTful APIsStakeholder management
Requirements
- Minimum 5 years experience in SaaS project management and client onboarding.
- Business fluency in English.
- Strong time and task management skills.
- Strong verbal and written communication skills for internal and external stakeholders.
- Technical understanding of webhooks and APIs.
- PM qualifications (Agile, PMP, Prince2) are a plus.
- Understanding of Google Tag Manager, Google Product Feed, and Google Analytics is an advantage.
- Exposure to AI-driven product recommendation tools and algorithms is an advantage.
- Experience with CRM, ERP, or Marketing Automation platforms is an advantage.
Responsibilities
- Project manage customer onboardings to successful outcomes, accelerating Time to Value.
- Collaborate with internal technical resources to train customers on platform features.
- Establish relationships with customer stakeholders to understand business and technical goals.
- Set KPIs and success metrics for ROI attainment.
- Document client stakeholder roles to facilitate transition to the Customer Success Manager team.
- Design and improve onboarding processes and materials.
- Tailor remote or onsite onboardings to meet client needs.
- Coordinate with client agencies and third parties to drive project outcomes.
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