Customer Success Manager
New
A
AidocHealthcare AI
This is a remote role to be filled in the Central US., Central time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4+ years
- Required Skills
- Project ManagementStakeholder managementData analyticsCustomer SuccessSaaS
Requirements
- BSc in science, engineering, or a quantitative field (MSc preferred).
- 4+ years of experience in Customer Success, customer-facing analytics, or project management.
- Experience in stakeholder management and building relationships, preferably at an executive level.
- Critical thinker with an analytical approach and data-driven decision-making skills.
- Tech-savvy with the ability to understand technical concepts and lead technical discussions.
- Excellent verbal and written communication skills in English.
- Ability to work in Central time zones.
- Ability to travel up to 25%.
- Previous experience in a SaaS high-tech or startup environment is an advantage.
- Experience with data analytics is an advantage.
- Previous work with medical imaging and radiologists is an advantage.
- Research experience is an advantage.
Responsibilities
- Serve as the customer's advocate and trusted advisor by managing and growing relationships.
- Lead discussions with physicians in medical centers.
- Understand customer pain points and workflows to enhance AI value.
- Collaborate with R&D teams to define and execute next steps.
- Work with technical teams to ensure smooth customer onboarding.
- Represent the customer perspective to drive cross-functional product enhancements.
- Perform data analysis and storytelling to demonstrate solution value.
- Initiate and execute research initiatives.
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