Sr. Customer Success Manager
New
P
PointClickCareHealthcare SaaS
Remote, USAFull-TimeSenior
Salary$118,000 - $132,000 a year
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Job Details
- Required Skills
- Data AnalysisSalesforceAccount ManagementCRMCustomer SuccessSaaS
Requirements
- Experience in a customer-facing role within a SaaS/tech company.
- Experience in Healthcare Sales, Account Management, or Customer Success Management.
- Experience managing a book of business, primarily focused on enterprise customers.
- Proven track record of sustaining and growing relationships.
- Ability to work independently in a remote environment.
- Strong written and oral communication and presentation skills.
- Proficiency in data analysis, including interpreting and translating results.
- Bachelor’s degree in a relevant field or equivalent practical experience.
- Experience using CRM tools such as Salesforce or Gainsight.
Responsibilities
- Own and deliver joint customer success plans to build, grow, and expand client relationships.
- Act as a Trusted Advisor to executive leadership and internal account teams.
- Leverage company customer success methodology to provide a prescriptive relationship management experience.
- Anticipate customer challenges and proactively provide solutions.
- Provide early warning and turnaround strategies to improve customer health and mitigate churn.
- Act as a point of escalation and develop save plans for at-risk accounts.
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