Lead and support client implementations of Traild’s AP automation platform with Syspro and Acumatica.
Assist the sales team in demonstrating how Traild can streamline, automate, and protect prospects’ accounts payable.
Configure, test, and troubleshoot technical integrations to support deployment and user adoption.
Work with customers to understand business requirements and provide tailored ERP and accounts payable solutions.
Provide technical support to clients, including escalated issues and complex ERP-related inquiries.
Create and maintain documentation, technical notes, and knowledge base articles.
Partner with Sales, Product, Success, and Technology teams on customer success and solution delivery.
Stay current with ERP platforms and contribute to improving Traild’s integration capabilities.
SaaS
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Company Overview
Traild is a software development firm that provides fraud detection, payment protection, and automated invoice processing services. The company's products include Traild AP, which streamlines invoice capture, coding, matching, and approvals, and scores invoice, payment, and vendor risks. Traild Pay processes vendor payments internationally, supporting over 60 currencies across 150 countries. Traild Statements offers automated statement reconciliation. The platform integrates with ERP and accounting systems such as Acumatica, Xero, IFS, NetSuite, SAP Business One, SYSPRO, and MYOB. Traild serves various industries, including manufacturing, distribution, construction, healthcare, agriculture, energy, and mining.
Company Culture
Traild operates as a remote-first company with employees located across APAC, North America, and EMEA. The company supports remote, hybrid, and flexible working arrangements. The Melbourne office in Australia is utilized by some Victoria-based team members. Traild organizes virtual catch-ups at company, team, and regional levels, along with in-person regional meetups, city co-working sessions, and occasional international travel. New employees are assigned an onboarding buddy and a culture champion.
Technology and Engineering
Traild develops its products using AI, machine learning, and natural language processing (NLP) for tasks such as invoice capture, data extraction, and fraud detection. The company's platform is cloud-native and operates on Google Cloud Platform (GCP). Technologies utilized include Terraform, Kubernetes, and Cloud Run for infrastructure management. Traild employs CI/CD pipelines, specifically GitHub Actions and ArgoCD, for deployments. Observability systems encompassing logging, metrics, tracing, and alerting are in place. Internal communication and collaboration are facilitated through Slack. The company uses Xero as its accounting software and leverages HubSpot or similar CRM and marketing automation platforms. The technology stack includes HSTS, DNSSEC, DMARC None, Office 365 Mail, Microsoft Exchange Online, Google Cloud CDN, Google Cloud Global Multi-Region, Fastly Load Balancer, and Fastly Hosted.