- Lead enterprise SaaS implementations ($100K+ ACV) across multiple concurrent projects, managing scope, timelines, risks and stakeholder expectations
- Own the end-to-end client journey from onboarding through to successful adoption, ensuring customers achieve measurable value
- Confidently engage and build trusted relationships with senior stakeholders and executive sponsors
- Provide user training, technical support and troubleshooting throughout implementation and beyond
- Partner with Product and Engineering to feed client insights back into the product roadmap and resolve technical challenges
- Drive momentum in complex or ambiguous customer environments, keeping implementations on track without needing to escalate
Project ManagementStakeholder management