Customer Onboarding Manager, Enterprise
New
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KojoConstruction Technology
Kojo’s team members work from home 100% of the time across North and South America., business hours congruent with their local time zoneFull-TimeMiddle
SalaryYour salary will be dependent upon many factors, including your experience level, skillset, market dynamics and balancing internal equity relative to other Kojo employees.
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementStakeholder managementSaaSNotion
Requirements
- 3+ years of experience leading customer implementations, technical programs, or consulting engagements in SaaS or technology environments.
- Proven track record of managing long-cycle projects (6+ months) with diverse and competing stakeholder sets.
- Experience running live methodologies under strict deadlines.
- Strong technical training skills, with the ability to adapt messaging for diverse audiences from field crews to VPs of Operations.
- Metrics-driven approach to delivery, focused on time to value, adoption, and retention.
- Excellent portfolio management and prioritization skills.
- Ability to effectively navigate cross-functional handoffs between Onboarding and Solutions Architecture teams.
- Comfortable with occasional in-person travel across North America (up to 20%).
- Experience with AI-assisted analysis tools or a willingness to learn (e.g., Claude, Granola, Notion, Gong).
Responsibilities
- Own a portfolio of roughly 20 concurrent implementations for Kojo's largest customers.
- Scope each engagement's requirements, deliverables, and timeline with stakeholders to ensure successful go-live.
- Sequence product training for diverse personas ranging from field crews to executive leadership.
- Build and maintain strong relationships with all key stakeholders within customer organizations.
- Track account usage against adoption goals and proactively manage potential churn risks.
- Utilize AI-assisted tools for analysis of onboarding notes, support tickets, and usage patterns to identify themes and feedback for the product roadmap.
- Coordinate closely with Solutions Architects to manage technical ERP integration requirements.
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