Senior Manager, Technical Account Management (Enterprise)
New
J
JobgetherEnterprise Software
Based in the United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 8+ years
- Required Skills
- Data AnalysisRESTful APIsStakeholder managementCustomer SuccessSaaS
Requirements
- 8+ years of experience in enterprise software, technical account management, customer success, solutions consulting, or a related customer-facing technology role.
- Proven experience managing strategic enterprise accounts and driving customer retention, adoption, and expansion.
- Strong understanding of enterprise technology environments, integrations, APIs, and technical solution delivery.
- Demonstrated ability to engage with executive-level stakeholders and communicate complex technical concepts clearly.
- Experience developing account strategies, success plans, and customer engagement frameworks.
- Strong problem-solving skills with the ability to identify risks, manage escalations, and drive resolution.
- Excellent communication, presentation, and relationship-building skills.
- Ability to collaborate effectively across sales, engineering, product, and customer-facing teams.
- Strong analytical mindset with experience using customer data and insights to guide decisions.
- Ability to operate effectively in a fast-paced, evolving technology environment with multiple priorities.
- Experience with SaaS platforms, enterprise platforms, or digital technology solutions is preferred.
Responsibilities
- Lead the technical account management strategy for a portfolio of enterprise customers, ensuring strong adoption, customer satisfaction, retention, and expansion opportunities.
- Build and maintain executive-level relationships with key customer stakeholders, acting as a trusted advisor and strategic partner.
- Partner with customer success, sales, product, engineering, and support teams to align technical solutions with customer goals and business outcomes.
- Develop account strategies, success plans, and engagement models that improve customer value and strengthen long-term partnerships.
- Identify customer risks, technical challenges, and opportunities for optimization, creating proactive action plans and escalation paths.
- Guide customers through complex technical initiatives, integrations, platform adoption, and operational improvements.
- Lead business reviews and executive presentations, communicating performance insights, recommendations, and future opportunities.
- Gather customer feedback and translate insights into actionable improvements for internal teams and product development.
- Establish repeatable processes, best practices, and frameworks that improve technical account management scalability.
- Mentor team members and contribute to the continued development of technical account management capabilities.
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