Technical Account Manager
New
T
TeamViewerDigital Workplace
Remote, USAFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- PythonRESTful APIsServiceNow
Requirements
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent practical experience).
- 5+ years of experience in a customer-facing technical role (TAM, Solutions Engineer, or Implementation Consultant) supporting enterprise on-premise and SaaS deployments.
- Expertise in End User Computing (EUC), DEX, and endpoint technologies (Windows, macOS, Intune, SCCM, VMware, Nexthink).
- Experience with ITSM platforms (ServiceNow) and identity providers (Azure AD, Okta).
- Proficiency in scripting/automation (PowerShell, Bash, Python).
- Working knowledge of REST APIs and SaaS/cloud-native integrations.
- Proven experience with large-scale environments (10,000+ endpoints).
- Strong communication skills for interacting with technical and non-technical stakeholders.
- Relevant certifications (Microsoft, VMware, ITIL, TOGAF, or Nexthink) are a plus.
Responsibilities
- Serve as the primary technical advisor and consultant for enterprise accounts, providing architectural guidance and implementation support.
- Design and document scalable deployments aligned with best practices, integrating with tools like Intune, SCCM, ServiceNow, and Entra AD.
- Build and execute tailored technical onboarding and adoption plans, including training on DEX capabilities.
- Monitor platform usage and performance to identify risks and optimization opportunities.
- Lead technical troubleshooting efforts and coordinate with internal support and engineering teams.
- Deliver data-driven business reviews to showcase value and align on roadmap strategy.
- Identify opportunities for feature expansion and collaborate with Sales to support renewals and growth.
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