- Respond promptly to inbound customer calls.
- Clarify customer complaints, identify causes, and explain solutions to service problems.
- Analyze customer contracts, invoices, and billing issues to determine needed actions.
- Track activity in Salesforce and accurately log customer discussion outcomes.
- Process customer account and billing adjustments.
- Meet or exceed time-to-resolution targets.
- Partner with internal teams to resolve escalated client issues and meet client needs.
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