- Manage a territory of approximately 120 Mid-Market tier accounts with ARR between 40k and 100k.
- Deliver high levels of responsiveness and maintain regular meetings for assigned accounts.
- Drive client retention by preventing churn, managing renewal business, and identifying at-risk clients for remediation.
- Track activities and log outcomes of customer discussions in Salesforce.
- Prepare and host business reviews for top-tier accounts.
- Manage client contracts, invoices, billing, and SLA reporting.
- Create quotes, obtain purchase orders, and process contract changes.
- Identify add-on service opportunities and partner with sales teams to grow accounts.
- Resolve customer issues by collaborating with internal teams to meet client needs.
- Drive product adoption by leading training sessions and providing best practices.
Data AnalysisSalesforceMicrosoft Office+3 more