Senior Customer Success Partner, Mid Market
New
C
CreatorIQInfluencer Marketing
RemoteFull-TimeSenior
Salary$93K - $110K; $93K – $110K • Offers Equity • Offers Bonus
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Job Details
- Experience
- 5+ years of proven experience in a customer-facing role; 2+ years of experience within the beauty space
- Required Skills
- Data AnalysisSalesforceJiraCustomer SuccessSaaSGoogle WorkspaceSlackNotion
Requirements
- 5+ years of proven experience in a customer-facing role, ideally managing the customer journey for enterprise customers at a technology solution, influencer marketing agency, brand, or media company.
- 2+ years of experience within the beauty space.
- Proven success managing toward business KPIs, goals, and customer advocacy metrics.
- Skilled in navigating complex organizations and building relationships across multiple levels.
- Experienced in using customer data to tell compelling stories, identify risk, and recommend strategies for success.
- Highly organized, proactive, and able to manage a portfolio of enterprise accounts.
- Confident leading structured engagements such as success planning sessions, business reviews, and roadmap discussions.
- Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.
Responsibilities
- Serve as the primary strategic partner for mid-market customers, leading value realization conversations and aligning on long-term success goals.
- Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements.
- Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ’s self-service tools.
- Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives.
- Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale.
- Act as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements.
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