Customer Success Manager I
New
C
CarrotHealthcare Fertility
United States (Remote)Full-TimeEntry
Salary59,000 - 69,000 USD per year
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Job Details
- Experience
- At least 1 year of experience
- Required Skills
- Project ManagementSalesforceJiraMicrosoft ExcelCustomer SuccessGoogle SheetsCRMCustomer support
Requirements
- Bachelor's degree
- At least 1 year of experience in customer success, customer support, or project management in a high-growth, technological environment
- Strong attention to detail and the ability to follow detailed processes with thorough, focused work output
- Clear, empathetic communication skills with customers and internal partners
- Passion for supporting customers and teamwork, and enthusiasm for Carrot's mission
- Comfort with technology and the ability to quickly learn new systems and tools
- Experience with Salesforce or another CRM (preferred)
- Familiarity with systems such as Jira and Front (preferred)
- Experience working with data files, spreadsheets, or reporting tools such as Excel or Google Sheets (preferred)
- Exposure to HR benefits, healthcare, or benefits administration (preferred)
Responsibilities
- Answer inquiries, provide support, and resolve questions about Carrot's products and services for Small Business and partnership customers
- Execute day-to-day responsibilities via email and ticketing systems, prioritizing work to meet the needs of internal and external customers
- Manage daily employer eligibility files, including new file setup support and ownership of ongoing file success
- Support customer launches and renewal communications for your portfolio, partnering closely with Customer Success leadership
- Provide team-wide administrative and analytical support across reporting, data requests, and customer escalations
- Contribute to process documentation and improvements that make the Customer Success team more scalable and efficient
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