Outreach Specialist
New
O
OncoveryCareVirtual Healthcare
RemotePart-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2-3 years of experience
- Required Skills
- Customer serviceEHRCRM
Requirements
- 2-3 years of experience in patient-facing, customer service, sales, or care coordination.
- Strong empathetic and professional phone communication skills.
- Comfortable with cold-calling and high-volume outreach initiatives.
- Sensitivity and compassion when interacting with cancer survivors.
- Strong organizational skills and attention to detail.
- Self-motivated with the ability to work in a fast-paced environment with minimal oversight.
- Proficiency with EHR systems, CRM software, and spreadsheets.
- Tech-savviness regarding patient communication platforms.
Responsibilities
- Conduct outbound calls to eligible cancer survivors to introduce services and facilitate appointment scheduling.
- Ensure patients possess necessary information and technical support to access their initial appointments.
- Manage patient communications, including sending appointment confirmations and follow-up emails.
- Coordinate with the care team to troubleshoot issues and ensure a seamless patient experience.
- Distribute welcome packets and educational materials to patients.
- Maintain accurate records of outreach activities and scheduled appointments.
- Provide insights on outreach trends and suggest workflow improvements.
- Execute administrative tasks to maintain efficient onboarding processes.
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