- Conduct outbound calls to eligible cancer survivors to introduce services and facilitate appointment scheduling.
- Ensure patients possess necessary information and technical support to access their initial appointments.
- Manage patient communications, including sending appointment confirmations and follow-up emails.
- Coordinate with the care team to troubleshoot issues and ensure a seamless patient experience.
- Distribute welcome packets and educational materials to patients.
- Maintain accurate records of outreach activities and scheduled appointments.
- Provide insights on outreach trends and suggest workflow improvements.
- Execute administrative tasks to maintain efficient onboarding processes.
Customer serviceCRMEHR