- Address patient calls, portal messages, and emails regarding care topics, escalating clinical concerns to licensed staff.
- Follow standardized triage protocols for reporting changes in patient condition.
- Manage patient scheduling, appointment coordination, and follow-up.
- Perform medication reconciliation and document current medication lists.
- Collaborate with clinical team members regarding patient care needs via electronic communication or telephone.
- Support quality patient care by adhering to clinical and safety procedures.
- Distribute patient and caregiver education materials.
- Assist with medical records, lab coordination, and test result notification.
- Aid in prescription refill requests and prior authorization processes.
Customer service