- Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members.
- Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.
- Answer, resolve and triage inbound inquiries appropriately.
- Clarify prescription orders with pharmacist and/or clinician as appropriate.
- Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills.
- Following through with claim adjudication and troubleshooting and reject codes.
- Partnering with pharmacy to ensure proper in-stock of medications.
- Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
- Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
- Properly discontinuing patients off service when appropriate.
- Documenting work appropriately across all systems.
- Manage, organize, and update relevant data using database applications.
- Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
- Identify trends, resolve problems, recommend improvements, implement change.
- Actively participate in process improvement initiatives.
Microsoft Excel