- Proactively coordinate medication refills including data entry and pharmacy claim adjudication
- Make outbound patient refill phone calls and complete the patient refill request
- Answer, resolve and triage inbound inquiries
- Clarify prescription orders with pharmacist and/or clinician as appropriate
- Identify medications requiring special storage and/or handling
- Manage, organize, and update relevant data using database applications
- Act as a value-added business partner to stakeholders throughout the organization