VIP Support Specialist
New
D
DentalXChangeDental Industry
Remote USAFull-TimeMiddle
Salary20 - 22 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of 1 year of customer service experience in a professional role required. Minimum of 1 year of experience in the dental industry is required.
- Required Skills
- SalesforceMicrosoft ExcelCustomer serviceAccount ManagementTechnical support
Requirements
- High School Diploma or GED required (college degree preferred).
- Minimum of 1 year of customer service experience in a professional role.
- Minimum of 1 year of experience in the dental industry.
- Minimum of 6 months of experience managing key accounts (preferred).
- Proficiency in Microsoft Office applications.
- Strong ability to develop reports and manipulate data in Excel.
- Exceptional organizational skills with the ability to meet deadlines.
- Ability to work independently and multitask in a fast-paced environment.
- Strong verbal and written communication and interpersonal skills.
- Understanding of technical and procedural aspects and functions.
Responsibilities
- Provide personalized relationship management and exceptional support to executive clients.
- Resolve incoming calls, emails, and assigned cases efficiently.
- Document all client interactions within the Salesforce casing system.
- Troubleshoot and manage technical support issues.
- Conduct research on inbound inquiries and perform necessary follow-up.
- Collaborate with internal departments to ensure a seamless client experience.
- Identify and communicate account risk to leadership.
View Full Description & ApplyYou'll be redirected to the employer's site
