Junior L2 Technical Support Specialist for CRM Team
New
G
GR8_TECHIGaming Platforms
AnywhereFull-TimeJunior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Intermediate English (B1–B2) for technical documentation and internal notes; fluent Ukrainian or Russian for daily communication.
- Experience
- 2+ years
- Required Skills
- KibanaJiraREST APIServiceNowTechnical support
Requirements
- 2+ years of experience in B2B technical support or operating product platforms.
- Experience using ticketing tools such as Jira, Jira Service Management, or ServiceNow.
- Practical skills in searching logs (Kibana or OpenSearch) using user IDs or activity IDs.
- Basic knowledge of REST API principles and standard 4xx/5xx HTTP error codes.
- Experience using Browser DevTools (Network and Console tabs).
- Understanding of notification delivery gateways (push, SMS, email).
- Familiarity with multi-tier support workflows, incident triage, and SLA deadlines.
- Attention to detail regarding data accuracy in logs and system configurations.
- Intermediate English (B1–B2) for technical documentation and internal communication.
- Fluent Ukrainian or Russian for daily communication.
Responsibilities
- Process incoming tickets from operators' teams regarding Engagement-CRM system issues.
- Verify user data, activity statuses, and campaign parameters in the platform's internal admin panel.
- Guide support teams and operators on standard system configurations.
- Isolate incidents by searching logs in Kibana or OpenSearch.
- Inspect frontend performance and notification delivery using Browser DevTools.
- Prepare technical escalations by collecting identifiers, logs, screenshots, and error codes for engineers.
- Ensure compliance with SLA response and resolution time targets.
- Update and maintain diagnostic runbooks for the L1 support team.
View Full Description & ApplyYou'll be redirected to the employer's site
