Boldr

Purpose-Driven Outsourcing

501-1000 employees

Founded 2017

Private Company

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Hybrid Work Model

This company offers a hybrid work model combining remote and office work. Team members are distributed across the U.S. and Canada.

Open Positions3

PhilippinesFull-TimeBusiness Process OutsourcingPosted

Manager, Workforce Management

Lead, coach, and develop a team of Workforce Analysts and Schedulers.
Build and maintain data-driven staffing plans and headcount business cases.
Develop scenario models for ramp, attrition, and seasonal demand.
Leverage AI tools for forecast accuracy and workflow automation.
Own scheduling operations across supported programs using Assembled.
Oversee real-time monitoring of volumes, queues, and agent performance.
Design and maintain WFM reporting standards and dashboards.
Serve as WFM subject matter expert in client-facing discussions.

Microsoft Excel

Showing 1 of 3 positions

About Boldr

Boldr is the first global B-Corp providing world-class client experiences while creating dignified, meaningful work worldwide. They offer solutions in Data Management, Customer Experience, and Sales Enablement. Their services include managed outsourcing, global recruiting, and AI strategy implementation. Boldr serves over 100 client partners with 1,500 team members across five countries. The company aims to grow to over 5,000 employees by 2027.

How We Work

Boldr is a global team with a presence in the Philippines, Mexico, Canada, South Africa, and the United States. They operate with a hybrid work model, accommodating teams across all global time zones. The company embraces diversity, fostering an inclusive culture where team members work remotely across various locations. Collaboration happens in team-based and remote global environments, valuing authenticity, curiosity, dynamism, ambition, and empathy.

Why Join Us

Contribute to an impact-driven B-Corp with a clear mission to create meaningful work.
Grow your career in a global team that values authenticity, curiosity, and continuous learning.
Work in a flexible, remote-friendly environment that spans five countries.
Shape the future of ethical outsourcing with a company aiming for rapid growth to 5,000+ employees.

Benefits & Perks

Health insurance coverage
Paid time off (20 days annually for PH team members, with cash conversion option)
Paid holidays and bereavement leave
13th-month salary
Mobile and load allowances (where applicable)
Salary advances available
Mental health support via The Mind Nation partnership
Parental leave and employee assistance programs
Retirement funds, funeral and disability cover, group life insurance (in South Africa)

Tech Stack

mobilewidgetsanalyticspayment

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