Boldr

👥 501-1000💼 Private Company
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Boldr is a company with 501-1000 employees specializing in mobile-compatible solutions and web development technologies, including WordPress and Google services. Currently, they are seeking to hire a Technical Support Representative.

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📍 Canada

  • 3+ years of experience in implementations, project management, or technology / AI solution deployment.
  • Experience in assessing business requirements and designing technical solutions that enhance operational efficiencies.
  • Expertise in CRM and helpdesk platforms (e.g., Zendesk, Gorgias, HubSpot, Salesforce) and AI/automation tools (e.g., Forethought, Kodif, PixieBrix)
  • Strong communication and interpersonal skills, with an ability to convey complex concepts clearly to clients and colleagues.
  • Strong stakeholder management and cross-functional leadership experience.
  • Strong experience with process mapping, stakeholder management, and implementation planning
  • Excellent problem-solving abilities, with a strategic approach to evaluating technology fit and alternatives for client projects.
  • Project management experience with tools like ClickUp , Jira or similar.
  • Lead tech discovery sessions with internal and external clients to assess needs, tools, workflow, pain points and goals
  • Design, configure and document end-to-end solution architectures that follow best practices, that improve operational performance and user experience.
  • Build and iterate scalable playbooks, templates, and SOPs/documentation for internal & client use
  • Prepare client-facing documentation, including project decks, solution walkthroughs, and implementation plans. Support business development teams in showcasing Boldr’s technology capabilities.
  • Collaborate across teams define system requirements, process improvements, and integration flows both internally and for client workflows
  • Identify and map existing processes, inefficiencies, dependencies, and automation opportunities
  • Provide detailed workflow maps of how the experience should be designed.
  • Maintain internal tooling documentation and training resources
  • Define structured implementation plans, timelines, and RACI models
  • Create clear reporting and visibility for stakeholders and leadership
  • Ensure alignment and accountability across cross-functional teams
Posted 4 days ago
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📍 Philippines

  • Strong English communication skills, both verbal and written.
  • Excellent attention to detail and ability to collect accurate information.
  • Availability to work daytime hours in either PST or EST, Monday to Friday.
  • Proficient in phone-based communication.
  • Basic computer skills and data entry proficiency.
  • Prior insurance or DME experience is a plus, but not mandatory.
  • Commitment to patient confidentiality and adherence to HIPAA guidelines.
  • Work closely with our Insurance Billing team and our customer support team.
  • Contact insurance companies exclusively through phone calls to verify patient insurance coverage and benefits.
  • Collect and accurately record information related to insurance coverage, co-pays, and deductibles.
  • Update patient accounts with verified insurance information to ensure proper billing and processing of their order.
  • Communicate with insurance agents.
  • Validate if the patient's needed service can be serviced or not.
  • Tag tickets.
  • Tag orders in the system.

Customer serviceAttention to detailWritten communicationVerbal communicationData entryComputer skills

Posted 4 days ago
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📍 United States

  • Bachelor’s Degree in a relevant field or equivalent experience
  • 2+ years of experience in implementations, project management, or technology / AI solution deployment
  • Hands-on experience with low-code platforms and automation tools (e.g., Forethought, Kodif, Zapier, PixieBrix)
  • Experience working with APIs and performing system-level integrations (no full-stack dev required)
  • Experience configuring and managing automation and CRM, tools (e.g., Zendesk, Gorgias, HubSpot) and/or AI-specific platforms (e.g., Forethought, Kodif, PixieBrix, Zendesk AI, etc)
  • Strong documentation and communication skills, with an ability to convey complex concepts clearly to colleagues
  • Configure and deploy internal and client platforms like Zendesk, Gorgias, Salesforce, Kodif, and PixieBrix
  • Build workflows, automations, and integrations using native tools and no-code/low-code platforms
  • Translate business requirements and process maps into system configurations
  • Prototype internal and client-facing use cases, escalating to Engineering for custom builds
  • Support QA testing during launch and after deployment
  • Analyze platform performance and user feedback to suggest and implement approved improvements
  • Create and maintain admin guides, help articles, and technical documentation for clients and internal teams based on your designs
  • Intake and resolve tickets for updates, fixes, and iterative improvements
  • Maintain up-to-date certifications and skills across key platforms
Posted 16 days ago
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📍 United States

đź§­ Full-Time

  • Experienced with gaining new Logos.
  • Experienced in selling to and collaborating with executive decision makers.
  • Familiar with selling to USA based culture / executives.
  • Experienced selling into the MidMarket.
  • Experienced in selling undefined or evolving services (e.g., consulting, AI).
  • Hunt new logos; primarily selling to mid market companies.
  • Be responsible for new logo growth
  • Own the entire sales process from discovery through to onboarding. This includes, but not limited to, getting the meeting, running the discovery, solution design, building a proposal and negotiating the proposals and pricing all the way through to closing.
  • You provide an excellent experience with a positive attitude to every client, on every occasion.
  • Most of your time will be spent positioning the value of our service with stakeholders through consultations via email and video calls. There’s a reason we call you a trusted advisor-- this is less about the hard sell and more about having the service knowledge, passion and people skills to help the prospect make the best decision for their needs.
  • Effectively manage a pipeline of inbound and outbound opportunities so that you can consistently drive revenue for the company and strong ROI for our customers.
  • Become an expert in assessing the use case of the prospect and customizing your presentation based on the prospects company size, industry and desired customer experience.
  • Proactively report on learnings and valuable feedback to the service team so that we can improve the offering and prioritize the right projects.
  • A deep knowledge on our always evolving offerings and understand the nuances of how it can be used so that you’re able to support prospects accordingly.
  • Responsible for hitting sales metrics of success as well as providing timely and accurate forecasts and clear visibility into revenue performance.
  • You have a strong interest in learning new ideas, processes, and unique requirements and you’re willing to share it within the organization.
  • You’re exceptionally responsive to your client’s requests, and ability to prioritize competing priorities well. You’ve got heart and passion for our customers and the ability to exude client satisfaction.

Data AnalysisAnalytical SkillsRESTful APIsAccount ManagementNegotiation skillsClient relationship managementStrong communication skillsSales experienceLead GenerationCRMCustomer Success

Posted about 2 months ago
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