Boldr

👥 501-1000💼 Private Company

Boldr is a company with 501-1000 employees specializing in mobile-compatible solutions and web development technologies, including WordPress and Google services. Currently, they are seeking to hire a Technical Support Representative.

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Jobs at this company:

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🔥 Director, Client Operations, E-Commerce

Posted 6 days ago

📍 Mexico City, Chihuahua, Guadalajara, Monterrey

🔍 E-Commerce

4+ years experience in progressively complex leadership roles with a focus on people management & client support.
Proficient use of Google Suite products.
Excellent communication skills across all stakeholders.
Ability to analyze complex problems and develop solutions.
Knowledge of BPO, Staffing, Tech, or other Business Service Industries preferred.
Experience in e-Commerce is an advantage.

Build and sustain strong relationships with e-Commerce clients and internal teams, fostering trust and collaboration.
Lead performance reviews with client stakeholders and Boldr leadership to ensure alignment and continuous improvement.
Mentor and develop Client Experience Managers to achieve SLA compliance and KPI targets.
Drive relationships within client organizations to identify growth opportunities.
Champion continuous improvement and operational success across various teams.

Data AnalysisPeople ManagementStrategic ManagementNegotiationClient relationship managementCross-functional collaborationMarket Research

Posted 6 days ago

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🔥 Senior Customer Advocate

Posted 11 days ago

📍 Philippines

🧭 Full-Time

🔍 Customer service

At least a bachelor’s degree in any field.
3 years of customer service experience via email, phone, or chat support.
Basic knowledge of cloud-based applications (Google Drive, Sheets, Docs) and MS Office.
Excellent reading comprehension, verbal, and written communication skills.
Strong phone contact handling skills.
Ability to understand and communicate complex ideas to customers verbally and in written form.
Knowledge and experience with Intercom CRM is a plus.
Aptitude for quickly learning new technology, systems, and applications.
Ability to accept feedback gracefully.
Intermediate understanding of Customer Experience best practices.
Customer orientation and adaptability.

Interact with customers to provide accurate and complete information with empathy and professionalism.
Perform problem tracking and ensure issues are prioritized, documented, and resolved.
Ensure proper and timely escalation of issues to meet expectations.
Identify opportunities for continuous process improvement.
Deliver service excellence and maximize customer satisfaction.
Work with the external team to stay updated on product and service knowledge.

Cloud ComputingCustomer serviceMicrosoft Office

Posted 11 days ago

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🔥 Customer Advocate - Seasonal Hiring - Remote

Posted 21 days ago

📍 Philippines

🧭 Temporary

6 months to 1-year customer service experience (email, phone, or chat support).
Availability for night shift work.
Basic knowledge of cloud applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
Excellent reading comprehension and verbal/written communication skills.
Strong phone contact handling skills.
Ability to communicate complex ideas clearly.
Aptitude for learning and navigating new technologies and applications.
Ability to accept feedback with an open mind.
Intermediate understanding of Customer Experience best practices.
Customer orientation and adaptability to various customer types.

Interact with customers to provide and process accurate, valid, and complete information with empathy and professionalism.
Perform problem tracking to ensure issues are documented, prioritized, tracked, and resolved effectively.
Ensure proper and timely escalation of issues to meet expectations.
Identify opportunities for continuous process improvement.
Deliver service excellence and maximize customer satisfaction.
Stay updated on product and service knowledge by collaborating with external teams.

Problem SolvingCustomer serviceMicrosoft OfficeWritten communicationExcellent communication skillsEmpathyTechnical supportCustomer support

Posted 21 days ago

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🔥 Digital Marketing Operations Specialist

Posted 30 days ago

📍 South Africa

🔍 Client experience and marketing

2-5 years in a marketing specialist role with experience in content creation and digital marketing.
Bachelor's degree in Marketing, Communications, or a related field.
Proficiency in editing software (e.g. Canva), content writing, and basic video and podcast editing.
Experience with tools and platforms such as ClickUp, Dropbox, Outlook, iCal, and others.
Experience with social media management and marketing data analytics.

Develop and execute strategies that drive growth and expand the client’s brand.
Manage marketing campaigns and promote podcasts.
Build personal brands and support administrative and client management tasks.
Oversee day-to-day marketing activities and coordinate campaigns.
Track performance and contribute to content creation.

Project ManagementGoogle AnalyticsContent creationSEOEditingDigital MarketingData analytics

Posted 30 days ago

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🔥 Technical Support Representative - Tier 1

Posted about 1 month ago

📍 Guatemala

🧭 Full-Time

🔍 Customer support

Curious, authentic, and an analytical thinker.
2 years of technical support experience, primarily via email and chat.
Experience with installing/uninstalling applications.
General knowledge of web-based and mobile applications.
Strong conflict resolution and communication skills.
Proactive, adaptable, and able to work with limited supervision.

Installs, modifies, and repairs computer hardware and software systems.
Resolves technical requests through ticketing.
Maintains system functionality by testing components.
Designs and implements networks.
Consults with users for hardware and software needs.
Maximizes system capabilities through recommendations.
Tests compatibility of new software with existing systems.
Gathers data for technical purchasing options.
Documents updates and keeps systems current.

DocumentationTroubleshootingTechnical support

Posted about 1 month ago

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Boldr

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