Technology Implementations Specialist

Posted 16 days agoViewed

💎 Seniority level: Junior, 2+ years

📍 Location: United States

🏢 Company: Boldr👥 501-1000

🗣️ Languages: English

⏳ Experience: 2+ years

Requirements:

Bachelor’s Degree in a relevant field or equivalent experience

2+ years of experience in implementations, project management, or technology / AI solution deployment

Hands-on experience with low-code platforms and automation tools (e.g., Forethought, Kodif, Zapier, PixieBrix)

Experience working with APIs and performing system-level integrations (no full-stack dev required)

Experience configuring and managing automation and CRM, tools (e.g., Zendesk, Gorgias, HubSpot) and/or AI-specific platforms (e.g., Forethought, Kodif, PixieBrix, Zendesk AI, etc)

Strong documentation and communication skills, with an ability to convey complex concepts clearly to colleagues

Responsibilities:

Configure and deploy internal and client platforms like Zendesk, Gorgias, Salesforce, Kodif, and PixieBrix

Build workflows, automations, and integrations using native tools and no-code/low-code platforms

Translate business requirements and process maps into system configurations

Prototype internal and client-facing use cases, escalating to Engineering for custom builds

Support QA testing during launch and after deployment

Analyze platform performance and user feedback to suggest and implement approved improvements

Create and maintain admin guides, help articles, and technical documentation for clients and internal teams based on your designs

Intake and resolve tickets for updates, fixes, and iterative improvements

Maintain up-to-date certifications and skills across key platforms

Apply

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