Technical SaaS Support Specialist
New
S
SupportYourAppSaaS, Technical Support
FranceContractMiddle
SalaryCompensation in USD
Apply NowOpens the employer's application page
Job Details
- Languages
- French, English
- Experience
- 2+ years
- Required Skills
- Microsoft ExcelZendeskTechnical supportCRMCustomer support
Requirements
- Excellent French and English skills (C1 for both spoken and written)
- At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support
- Strong Excel skills, including VLOOKUP, reporting and data analysis
- Excellent problem-solving abilities with a customer-first mindset
- Ability to handle multiple tasks and prioritize effectively
- High attention to detail and accuracy in managing customer information
- Experience with CRM systems
- Commitment to delivering high-quality customer service and meeting performance targets
- Personal laptop or computer (at least 8Gb of RAM)
- Stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
- Experience with Zendesk is a strong advantage
Responsibilities
- Deliver outstanding technical support via emails and outgoing calls
- Respond, troubleshoot and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls
- Maintain regular communication with customers and provide timely updates on open issues and resolutions
- Identify, reproduce, and report bugs clearly to Product and Development teams
- Gather customer feedback, identify recurring needs, and suggest product improvements
- Maintain high service standards by meeting KPIs such as response time, resolution rate, and customer satisfaction
- Accurately document all customer interactions in the CRM system
- Stay up to date with platform updates, new policies, and industry trends
View Full Description & ApplyYou'll be redirected to the employer's site
