Customer Support Specialist
New
T
TeramindInsider Risk Management
We're open to hiring in just about every country in the world! Feel free to apply even if you don't live in the country listed in the job description.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum 2 years of relevant experience
- Required Skills
- AWSPostgreSQLCloud ComputingAzureLinuxTechnical support
Requirements
- Minimum 2 years of relevant experience as a technical support or in a similar role
- Ability to navigate comfortably in Linux, macOS, and Windows shells and operating systems
- Knowledge of PostgreSQL
- Knowledge of cloud computing platforms (Azure, AWS, etc)
- Knowledge of an Intercom or similar ticketing system
- Understanding of B2B SaaS products, IT security, and data platforms
- Ability to translate intricate technical details to simple, understandable terms
- Strong interpersonal skills and ability to work with customers and cross-functional teams
Responsibilities
- Provide technical support and troubleshooting to customers
- Triage complex customer service issues received through various customer service channels
- Maintain high customer satisfaction while managing operational expectations
- Become a product expert and maintain a deep understanding of product functionality
- Evaluate and analyze issues and their impact to resolve or escalate tickets as needed
- Identify trends in support requests to help create long-term solutions
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