Product Support Specialist
New
C
CadwellMedical Devices
Flexible location - headquarters in Kennewick, WA or fully remoteFull-TimeMiddle
Salary80,000 - 100,000 USD per year
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Job Details
- Experience
- 2+ years of relevant experience
- Required Skills
- CitrixNetworkingTechnical support
Requirements
- Associate degree in a related field, or 2+ years of relevant experience in clinical neurophysiology, IT, or biomedical technology.
- Preferred: Associate's or Bachelor's degree in Polysomnographic Technology or Electroencephalograph Technology from a CAAHEP-accredited program.
- Preferred: Active credentials as an RPSGT, REEGT, or CNIM.
- Preferred: At least 1 year of clinical experience as a sleep/EEG technician or 2+ years in help desk or network support.
- Solid computer proficiency including software, networking, and hardware knowledge.
- Understanding of servers, virtual environments, WAN/LAN topologies, Citrix, and storage systems is a plus.
- Strong verbal and written communication skills.
- Physical ability to lift and carry up to 20 lbs.
Responsibilities
- Serve as the primary technical resource for customers regarding product operation, configuration, and best practices.
- Troubleshoot and resolve complex hardware, software, and networking issues.
- Deliver timely solutions and maintain proactive follow-up for customer satisfaction.
- Develop and maintain comprehensive expertise across the entire Cadwell product line.
- Participate in weekend support coverage and a rotating after-hours on-call schedule.
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