- Serve as the primary point of contact for executive accounts by providing personalized support.
- Resolve incoming calls, emails, and assigned cases efficiently to meet productivity and turnaround standards.
- Document all client interactions accurately within the Salesforce casing system.
- Troubleshoot support issues and perform behind-the-scenes research for complex inquiries.
- Collaborate with internal departments to ensure a seamless client experience.
- Proactively identify and communicate account risks to leadership.
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