BDC Receptionist
M
Martin Management GroupAutomotive
Philippines, US TimezoneFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1-2 years
- Required Skills
- Problem SolvingCustomer serviceData entry
Requirements
- Amenable to work US Timezone.
- 1-2 years of customer service experience.
- Excellent verbal and written communication skills.
- Must have own work from home equipment and a quiet environment.
- Must have a Windows laptop or desktop computer (Minimum: Intel Core i5 Processor with at least 8GB RAM).
- Ability to type >50 words per minute.
- Proficiency with computers.
- Enthusiastic and positive attitude.
- Self-motivation and ability to multi-task.
- Solution-oriented problem-solving skills.
- Focus on customer satisfaction.
Responsibilities
- Answer incoming calls promptly and professionally using a multi-line phone operator system.
- Deliver inquiries and messages intended for other sales personnel and departments promptly.
- Provide truly exceptional customer service in a fast-paced work environment.
- Identify customer needs, clarify information, and direct calls to the appropriate department.
- Identify and escalate customer service issues to supervisors.
- Follow scripts and procedures to ensure the highest level of customer service.
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