Martin Management Group

👥 251-500AutomotiveRetail💼 Private Company
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Martin Management Group: A Leader in Automotive Retail Since 1985, Martin Management Group has grown from a single dealership in Bowling Green, Kentucky, to a leading automotive retail organization with over 18 dealerships across multiple states. We represent a diverse portfolio of renowned brands including Subaru, Dodge, Jeep, Chrysler, Ram, Chevrolet, and more, providing a wide range of vehicles and services to our customers. Our success stems from a commitment to both customer satisfaction and employee development, fostering a positive and rewarding work environment. We leverage a robust technology stack including Apache, Google Cloud, and various mobile-friendly technologies to streamline operations and enhance the customer experience. Our IT department uses modern tools and practices, continually innovating to improve efficiency and effectiveness across all our dealerships. While our footprint expands geographically, we maintain a strong focus on internal collaboration and communication, facilitated by our digital infrastructure. Martin Management Group is committed to fostering a culture of growth and opportunity. We prioritize employee development through training and advancement opportunities, and value diversity and inclusion. Our continued expansion reflects both our commitment to providing exceptional customer service and our dedication to our employees' success. We offer numerous opportunities for advancement and encourage employees to contribute their unique talents and perspectives. With over 400 employees, Martin Management Group continues to expand its reach and impact within the automotive industry. Our commitment to excellence, innovative technologies, and our highly skilled workforce ensures a rewarding career path for those who join our team. We are always seeking talented individuals who share our passion for the automotive industry and our dedication to customer service.

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🔥 Virtual BDC Receptionist
Posted about 4 hours ago

📍 Philippines

🔍 Customer Service

  • Excellent verbal and written communication skills
  • 1-2 years of customer service experience
  • Must have their own work from home equipment and has a quiet environment.
  • Enthusiastic and Positive Attitude
  • Self-motivation
  • Proficiency with computers
  • Must be able to multi-task
  • Must be a solution-oriented problem solver
  • Customer Satisfaction focused
  • Speed and efficiency
  • Ability to type >50 words per minute at a minimum
  • Must have a Windows laptop or desktop computer. Minimum system requirement: Intel® Core™ i5 Processor with at least 8GB RAM.
  • Deliver inquiries/messages intended for other sales personnel and departments promptly.
  • Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.
  • Answers incoming calls promptly and professionally.
  • Answer incoming calls in a friendly manner utilizing multi-line phone operator system.
  • Identify customer needs, clarify information, direct to the appropriate department.
  • Identify and escalate customer service issues to supervisors.
  • Follow scripts and procedures to ensure the highest level of customer service.

Problem SolvingCustomer serviceAttention to detailWritten communicationMultitaskingMicrosoft Office SuiteVerbal communicationComputer skillsCustomer support

Posted about 4 hours ago
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