Answer incoming calls promptly and professionally using a multi-line phone operator system.
Deliver inquiries and messages intended for other sales personnel and departments promptly.
Provide truly exceptional customer service in a fast-paced work environment.
Identify customer needs, clarify information, and direct calls to the appropriate department.
Identify and escalate customer service issues to supervisors.
Follow scripts and procedures to ensure the highest level of customer service.
Problem SolvingCustomer serviceData entry
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About Martin Management Group
Martin Management Group is a leading automotive retail organization that began with one dealership in Bowling Green, Kentucky in 1985. Today, the company operates over 18 dealerships across multiple states, including Kentucky, Ohio, West Virginia, California, South Carolina, and Tennessee. They represent a wide array of top automotive, motorsports, and motorcycle franchises, from Subaru and Volkswagen to Harley-Davidson and BMW Motorcycles. This family-owned business maintains its small-business roots, emphasizing professional growth through customer and employee satisfaction.
How We Work
Martin Management Group operates with a strong focus on team collaboration, aiming for common goals and prioritizing meeting customer needs efficiently. They foster an environment where knowledge sharing, mutual support, and welcoming new ideas are core values. The company emphasizes continuous opportunities for growth and ongoing support for its employees. They are committed to providing an inspirational and professional working environment, underpinned by continuous training and professional development.
Technology at Martin Management Group
Martin Management Group leverages modern technology to drive business operations and enhance customer experience. Their digital infrastructure includes mobile-compatible platforms, utilizing technologies like Viewport Meta and Apple Mobile Web Clips Icon for optimal mobile responsiveness. They employ robust server environments powered by Apache and Google Cloud, ensuring reliable performance. For development, the team works with foundational web technologies such as HTML5, JavaScript, and PHP, alongside SQLite for database management. They also integrate AI-assisted coding tools to improve development efficiency.
Why Join Us
Contribute to a company consistently ranked among the Automotive News Top 150 Dealership Groups.
Grow your career within a family-owned business that values employee satisfaction and professional development.
Work in a collaborative environment that encourages knowledge sharing and supports continuous learning.
Shape the future of automotive retail by developing and maintaining innovative web applications and automation solutions.
Gain diverse experience in a hybrid role combining development, automation, and IT support.
Benefits & Perks
Comprehensive health, vision, and dental coverage.
Competitive discounts on vehicles, parts, and service.
Life, short-term, and long-term disability insurance plans.