Virtual BDC Receptionist

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Requirements:

• Excellent verbal and written communication skills
• 1-2 years of customer service experience
• Must have their own work from home equipment and has a quiet environment.
• Enthusiastic and Positive Attitude
• Self-motivation
• Proficiency with computers
• Must be able to multi-task
• Must be a solution-oriented problem solver
• Customer Satisfaction focused
• Speed and efficiency
• Ability to type >50 words per minute at a minimum
• Must have a Windows laptop or desktop computer. Minimum system requirement: Intel® Core™ i5 Processor with at least 8GB RAM.

Responsibilities:

• Deliver inquiries/messages intended for other sales personnel and departments promptly.
• Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.
• Answers incoming calls promptly and professionally.
• Answer incoming calls in a friendly manner utilizing multi-line phone operator system.
• Identify customer needs, clarify information, direct to the appropriate department.
• Identify and escalate customer service issues to supervisors.
• Follow scripts and procedures to ensure the highest level of customer service.